half-and-half customer service

Standing on line in Starbucks just now, they asked the lady in front of me for her name. "Lois L-O-I-S" she said, the same way I always do. I told her I was also a Lois. Sure enough, when her order came up... "Two cappuccinos for Louis." She smiled at me, and we shared a moment. I am not alone!

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